Policies

1. 1We collect account details, location, device, transaction and communications data needed to operate the service.
2. 2We use your data to provide bookings, deliveries, payments, support and to prevent fraud.
3. 3We do not sell your personal data. We share it only with partners and processors necessary to deliver the service, or where required by law.
4. 4You may request access, correction or deletion of your data via the support channel.
5. 5We retain data for as long as your account is active and afterwards only as required for legal or accounting purposes.

Last reviewed September 2026 · Tonnes Africa Limited

1. 1Cookies are small files stored on your device that help our apps and website work properly.
2. 2Essential cookies keep you signed in, keep items in your cart and keep the platform secure. These cannot be switched off.
3. 3Analytics cookies help us understand how the platform is used so we can improve listings, search and booking flows.
4. 4Preference cookies remember choices such as your theme (light, dark or system), language and region, and saved delivery details.
5. 5You can clear or block cookies through your browser settings; some essential features may stop working if you do.
6. 6We do not use cookies for advertising or to sell your data. See the Data Protection page for how data is protected.

Last reviewed September 2026 · Tonnes Africa Limited

1. 1Orders may be cancelled before dispatch for a full refund. After dispatch, eligibility depends on the seller and delivery stage.
2. 2Services (rides, dispatch, haulage) may be cancelled free of charge before a provider is assigned.
3. 3Approved refunds are credited to your original payment method or Tonnes wallet within 5-10 business days.
4. 4Returns for shop goods must be initiated within 7 days of delivery and meet the seller's returns terms agreed at listing.
5. 5Disputed refunds may be raised as a support ticket for review by our Trust & Safety team.

Last reviewed September 2026 · Tonnes Africa Limited